Automated appointment reminder and pharmacy refill system set up
Yet another improvement to help tribal members access health care is automating appointment reminders and prescription refills. The new system is expected to go live by early February. At that time, the call-in number will be announced.
Once in place, the automated reminder system will call members with the date, time and location of their coming appointments, which they can confirm, cancel or re-schedule.
With the automatic prescription refill system, members can call 24 hours a day to order refills, then call again later to see if they are ready for pick up. When a member calls, the system checks the status and announces it to the caller. Possible statuses include “refillable,” “available for pick-up,” “no refills remaining” and “expired.”
The system has two levels of patient security to keep anyone from tampering with prescriptions: patients’ ID numbers and prescription numbers.
