Procedures for Patient Grievances and Complaint Grievance/Complaint Procedures
Any patient who has a grievance should follow the procedure listed below. Please contact the following persons about the problem.
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FIRST: EMPLOYEE |
Each patient should discuss the problem with the employee involved. If a satisfactory resolution is not obtained, then that employee should refer the patient immediately to his/her supervisor. |
SAME DAY |
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SECOND: SUPERVISOR |
The employee, supervisor, and the patient should discuss the matter and try to reach a resolution. If a satisfactory resolution is not obtained, then the supervisor should contact the Program Manager. |
SAME DAY |
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THIRD: PROGRAM |
The Program Manager and the patient should discuss the matter and try to reach a resolution. If a satisfactory resolution is not obtained, then the Program Manager should contact the Health Director (an appointment may be needed). |
3 DAYS |
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FOURTH: RECIPIENT |
The Recipient Rights Officer may be involved if the complaint is centered around an alleged violation of patient rights (an appointment may be needed). |
3 DAYS |
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FIFTH: HEALTH |
The Health Director and the patient should discuss the matter and try to reach a resolution. If a satisfactory resolution is not obtained, the Health Director shall make a decision as Governing Director. |
UP TO 10 BUSINESS DAYS |
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GOVERNING |
The Governing Director decision time frame is included in the 10 business days of the Health Director time frame indicated above. |
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Programs Affected
This grievance/complaint procedure will apply to all programs at all locations of the Health Division.
Grievance Procedures
A patient may grieve or complain on any matter or subject that he/she believes has been handled improperly or they are not in agreement with.
